Shipping + Returns
DOMESTIC SHIPPING- All domestic orders within the United States up to $500 are charged a flat $15 shipping rate.
On domestic orders over $500, we offer free UPS ground shipping. Free shipping will be automatically applied at checkout.
If you need a rug to get to you faster than ground shipping please email us at email@example.com and we will get you a custom shipping quote.
Orders are shipped out once a week. Once the order is shipped, you will receive an email confirmation with the tracking number.
After the package is delivered to your doorstep, Loom + Kiln is not responsible for what happens to it from that point forward. On shipments with a value of over $500, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door, and therefore take away the risk of them being stolen after delivery. If you are not able to sign for your package after several delivery attempts, UPS will hold your package at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, or if you would like to add a signature on an order under $500, please email us at firstname.lastname@example.org within an hour of placing your order and we will make those changes.
Items ship from South Jordan, UT.
INTERNATIONAL SHIPPING- We are pleased to announce that we ship our products worldwide! All orders are sent via USPS. We offer $49 flat rate international shipping. If you place an order from Canada or place an order for a small item, the shipping cost may be less than $49. Once shipped, if it's more than a $5 difference in shipping cost, the difference will be refunded back to your method of payment.
Once the order is shipped, you will receive an email confirmation with the tracking number.
The customer is responsible for any taxes or customs fees charged by their local government.
The customer is responsible for tracking the package to make sure it arrives safely to the destination. We are not responsible for what happens after it has left the US. So if you would like to purchase insurance on your package email us at email@example.com and we can get you a quote.
*There may be some restrictions on this policy for certain countries and/or packages. Particularly on large rugs that may be too heavy to ship internationally via USPS.
If for any reason you change your mind about your purchase, domestic returns can be made on most items up to 14 days after date of purchase for in-store credit or exchange. Just send an email to firstname.lastname@example.org for return instructions.
On area rugs with a retail price of over $3,000 you have the option to return for a refund. If you choose this option, a $300 restocking fee will be applied to the order and deducted from your refund. Or you can choose the in store credit option for the full value of the rug.
Item must be in the same condition as it was upon receiving.
In-store credit never expires.
The customer is responsible for return shipping on any/all returns.
If you paid the $15 flat rate shipping cost it will not be included in the store credit total for a return.
Due to their fragile nature and high cost to ship, vintage paintings and vintage objects are FINAL SALE.
All international sales are FINAL SALE.
All sale items are FINAL SALE.
All items purchased with a discount code of 20% off or higher are FINAL SALE.
If a fragile item arrives damaged, please hold onto the box as well as the broken item so we can file for the insurance claim. Email us immediately so we can start that process and discuss refund options at email@example.com.