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Shipping + Returns

SHIPPING

DOMESTIC SHIPPING- All domestic orders under $150 are sent priority mail via USPS. We charge a flat rate fee of only $10.

We also offer free UPS ground shipping on all domestic orders over $150, including rugs! Free shipping will be automatically applied at checkout. Due to their weight, we always ship rugs via UPS ground shipping. If you need a rug to get to you faster than ground shipping please email us at loomandkiln@gmail.com and we will get you a custom shipping quote. 

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your doorstep, Loom + Kiln is not responsible for what happens to it from that point forward. On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door, and therefore take away the risk of them being stolen after delivery. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at hello@loomandkiln.com within 4 hours of placing your order and we will forego it. 

Items ship from South Jordan, UT.

INTERNATIONAL SHIPPING- We are pleased to announce that we ship our products worldwide! All orders are sent via USPS. We offer $49 flat rate international shipping. If you place an order from Canada or place an order for a small item, the shipping cost might be less than $49. Once shipped, if it's more than a $5 difference in shipping cost, the difference will be refunded back to your method of payment. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

All international orders are shipped within 5 business days from the time the payment and shipping information is received. 

Customer is responsible for any taxes or customs fees charged by their local government. 

Customer is responsible for tracking the package to make sure it arrives safely to the destination. We are not responsible for what happens after it has left the US. So if you would like to purchase insurance on your package email us at hello@loomandkiln.com and we can get you a quote.

*There may be some restrictions on this policy for certain countries and/or packages. Particularly on large rugs that may be too heavy to ship internationally via USPS.  

 

RETURNS

If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after date of purchase for in-store credit or exchange. Just send an email to customerservice@loomandkiln.com for return instructions.

Item must be in the same condition as it was upon receiving. 

In-store credit never expires. 

Customer is responsible for return shipping. 

If you paid the $10 flat rate shipping cost it will not be included in the store credit total. 

All international sales are FINAL SALE.

All sale items are FINAL SALE.

All items purchased with a discount code of 20% off or higher are FINAL SALE.

If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to loomandkiln@gmail.com. We will either send you a new piece or refund your money, whichever is preferred. 

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