SHIPPING

DOMESTIC SHIPPING- All domestic orders under $150 are now sent priority mail via USPS and we charge a flat rate of $8.

We also offer free UPS ground shipping on all domestic orders over $150, including rugs! Just enter the code "DONTTRIPFREESHIP" at checkout. Due to their weight, we always ship rugs via UPS ground shipping, even if you check out without the code. If you need a rug to get to you faster than ground shipping please email us at loomandkiln@gmail.com and we will get you a custom shipping quote. 

All orders are shipped within 3 business days from the time the payment and shipping information is received. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

After the package is delivered to your door step, Loom + Kiln is not responsible to what happens to it from that point forward. If you would like to set up signature confirmation, you may do that yourself after you receive the tracking information. 

Items ship from South Jordan, UT

 

INTERNATIONAL SHIPPING- We are pleased to announce that we ship our products worldwide with no country restrictions! All orders are sent via USPS. We now offer $49 flat rate international shipping! If you place an order from Canada, or place an order for a small item, the shipping cost might be less than $49. Once shipped, if it's more than a $5 difference in shipping cost, the difference will be refunded back to your method of payment. 

Once the order is shipped, you will receive an email confirmation with the tracking number. 

All international orders are shipped within 5 business days from the time the payment and shipping information is received. 

Customer is responsible for any taxes or customs fees charged by their local government. 

Customer is responsible for tracking the package to make sure it arrives safely to the destination.

 

RETURNS

If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after date of purchase for in store credit. Just send an email to loomandkiln@gmail.com for returning instructions.

Item must be in the same condition as it was upon receiving. 

In store credit never expires. 

All expenses will be credited back with the exception of the shipping cost. Customer is responsible for return shipping. 

All international sales are FINAL SALE.

All sale items are FINAL SALE.

All items purchased with a discount code of 20% off or higher are FINAL SALE.

If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to loomandkiln@gmail.com. We will either send you a new piece or refund your money, whichever is preferred.